Metal Urges treats client information in an ethical and confidential manner.
What information we collect and how we use it
Our website is hosted in Australia. When you visit this website a log is created which contains your IP address, date and time of visit, pages visited, and type of web browser. Logs are used by our website provider for security and troubleshooting reasons, are stored securely, and are deleted on automatic rotation within 30 days.
When you fill out an “Enquire about this piece” form on either our jewellery or gem pages, we collect your name, contact, and location details, as well as your question. We use this information to answer your enquiry. You will not be added to a mailing list as a result of filling out our “Enquire about this piece” form.
When you fill out our “VIP database” form we collect personal information. We require this information to insure your jewellery when it is with us, produce valuations and valuation advice, and to correctly identify you should there be an insurance claim in the future. With your consent, we additionally use this information to occasionally send promotional material such as jewellery news, competitions, and upcoming events by email.
We may occasionally run promotions or competitions through this website. The terms and conditions of any such promotion will be provided with the competition entry form. We will use the information you provide to administer the competition. With your consent, we additionally use this information to occasionally send promotional material such as jewellery news, competitions, and upcoming events by email.
This website includes links to external websites. External websites will have their own privacy policies, and we have no responsibility for the policies of external websites.
Email or phone enquiries
If you enquire with us directly via email or telephone, we will only use the information you provide for the purpose that you provide it. You will not be added to a mailing list as a result of an email or phone enquiry.
Metal Urges has a presence on various social media and review sites such as Facebook, Pinterest, Instagram, YouTube, Google Business, and Yellow Pages, and we welcome enquiries and reviews on these platforms. Your use of these third party sites is governed by their respective policies. If you send us personal information through a direct messaging service such as Facebook Messenger, we will only use the information for the purpose for which you provided it.
Metal Urges engages third parties for specialist services related to running our business. Our suppliers will only have access to personal information required to supply their respective service, and will not retain access longer than necessary.
Your connection to this website, metalurges.com.au is protected using Secure Sockets Layer (SSL). You can confirm this by checking for the presence of “https” and the padlock symbol in your browser’s address bar. Please note, external links may not be protected by SSL.
Metal Urges takes all reasonable precaution to protect your details and information stored both on-site at Metal Urges and also off-site for purposes of backup.
If you have any questions about our approach to privacy, wish to access or correct your personal information, please don’t hesitate to contact us.